Refunds & returns
Changed your mind, or something isn’t right with your order? You can send an item back within 30 days of delivery.
Last updated: August 2026How to return an item
- Contact usEmail us within 30 days of delivery with your order number and a short reason for the return.
- Get instructionsWithin one business day, we send you the return address and packing guidelines.
- Ship the itemPack the item in its original condition, send it with a tracked service and keep the receipt.
- Get your refundAfter the item arrives and passes inspection, we process your refund within 3–5 business days.
What can be returned
Accepted for return
- Return requested within 30 days of delivery
- Item is unused and in its original condition
- Original tags, dust bag and packaging included
- No marks, odours or signs of use
Not accepted
- Used or worn items
- Items with tags removed
- Custom or personalised items
- Items damaged by the buyer
- Final sale items
Items bought during sales or promotions have the same 30-day return window, unless the offer said otherwise at the time of purchase.
How refunds work
We process your refund within 3–5 business days after inspecting the returned item. The money goes back only to the payment method you used for the order.
| Payment method | Time to reach you after processing |
|---|---|
| Credit or debit card | 3–5 business days |
| PayPal | 1–3 business days |
| Apple Pay / Google Pay | Same as the linked card |
Please allow up to 10 calendar days for the refund to appear on your statement.
Return shipping and exchanges
- Change of mind. If you return an item because you changed your mind, you pay for return shipping.
- Wrong or damaged item. If the mistake is ours, we cover the cost of return shipping.
- Exchanges. We don’t offer direct exchanges. Return the original item and place a new order for the one you want.
Damaged or wrong item
We’re sorry if your order arrived damaged or you received the wrong item. We’ll put it right.
Email photos of the item to [email protected] along with your order number. We’ll send a replacement or issue a full refund at no cost to you.
Need help with a return?
Email [email protected]. We reply within 24 hours, Monday to Friday.