Questions? Just ask.
Whether it’s about an order, a delivery, or one of our bags, our support team is ready to help. Every message gets a personal reply from a real person.
Monday to Friday
The fastest way to reach our team.
After-hours messages are answered the next business day.
coachbags-us.com has no walk-in location. All requests are handled remotely.
Before you send a message
Many questions have a quick answer. Check the most common ones below.
Where is my order?
When your order ships, we email you a tracking link. If it’s not in your inbox, check your spam folder. Still can’t find it? Send us your order number and we’ll resend the link right away.
Can I change or cancel my order?
Changes are possible only while your order is being packed, which takes 1–2 business days. Email us as soon as possible with your order number and what you’d like to change.
How do I start a return?
Returns are accepted within 30 days of delivery. Send us your order number and the reason for the return, and we’ll reply with instructions. Full terms are in our Refund and Returns Policy.
My item arrived damaged. What now?
Take photos of the item and the packaging and email them to us with your order number. We’ll arrange a replacement or a full refund at no cost to you.
Is there a phone number?
We provide support by email only. A written record of each conversation helps us give accurate, detailed answers. Write to [email protected].
Help us help you faster
- Include your order number from the confirmation email.
- Write from the email you used at checkout, or mention it in the form.
- For damaged items, keep the photos ready to send.
Contact our team
Fill in the form and your message goes straight to our support inbox.
Please notecoachbags-us.com is an independent reseller. We are not affiliated with, authorized by, or endorsed by the brands whose products we resell. Please direct all questions about orders placed on this website to our team, not to the original brand’s customer service.