Legal

Privacy policy

This policy explains what personal information coachbags-us.com collects, why we need it and what control you have over it.

Last updated: August 2026
What we collectName, address, email, payment token
Why we use itOrder fulfilment, support, improvements
Your rightsAccess, correction, deletion
Response to requestsWithin 30 days

Scope of this policy

This policy applies to all information we collect through our website, by email and through our shopping tools. For the personal information you share with us, coachbags-us.com is the data controller.

Information we collect

Information you give us

  • Name
  • Delivery address
  • Email address
  • Phone number
  • Payment token
  • Order history

Information collected automatically

  • Browser type
  • Pages you visit
  • IP address
  • Cookies

How we use your information

We use your data only for the purposes below:

  • Processing and delivering your orders
  • Answering your support requests
  • Detecting and preventing fraud
  • Sending transactional emails about your orders
  • Improving how our website works
  • Meeting our legal obligations
We do not sell, trade or rent your personal information to any third party for marketing purposes.

Who we share it with

We share only the minimum data needed with trusted partners. Each of them is contractually required to protect it.

  • Shipping carriers
  • Payment processors
  • Email service providers
  • Fraud detection services

We may also disclose information when the law requires us to.

Cookies

TypeWhat it does
EssentialRequired for the website to work
FunctionalRemember your preferences
AnalyticsCollect anonymised data on how the site is used

You can change your cookie settings at any time in your browser.

How long we keep data

DataRetention period
Order records7 years
Support emails2 years
Analytics dataAnonymised after 14 months

When a retention period ends, we securely delete the data or anonymise it so it can no longer identify you.

Your rights

You can ask us to do any of the following with your personal data:

AccessCorrectionDeletionRestrictionPortabilityObjection to processing

To make a request, email [email protected]. We respond to every request within 30 days.

Changes to this policy

When we update this policy, we change the “Last updated” date at the top of this page. By continuing to use the site after an update, you accept the revised policy.

Questions about your data?

Email [email protected]. We reply within 24 hours, Monday to Friday.

Contact us